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Title
Text copied to clipboard!IT Service Delivery Manager
Description
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We are looking for an experienced IT Service Delivery Manager to join our dynamic team. The ideal candidate will be responsible for managing and overseeing the delivery of IT services to ensure they meet the organization's standards and customer expectations. You will play a critical role in ensuring that IT services are delivered efficiently, effectively, and consistently, aligning with business objectives and strategic goals.
As an IT Service Delivery Manager, you will be responsible for coordinating and managing the activities of the IT service delivery team, ensuring that all services are delivered according to agreed-upon service level agreements (SLAs). You will work closely with internal stakeholders, external vendors, and customers to identify service requirements, manage expectations, and resolve any issues or conflicts that arise.
Your role will involve monitoring and reporting on service performance, identifying areas for improvement, and implementing strategies to enhance service quality and efficiency. You will also be responsible for managing budgets, resources, and schedules to ensure that IT services are delivered within agreed-upon timelines and financial constraints.
In addition, you will be expected to stay up-to-date with industry trends, best practices, and emerging technologies to ensure that the organization's IT services remain competitive and aligned with industry standards. You will also be responsible for developing and maintaining strong relationships with key stakeholders, including senior management, business units, and external partners.
The successful candidate will possess excellent leadership, communication, and interpersonal skills, with the ability to effectively manage teams, resolve conflicts, and build strong relationships with stakeholders. You should have a strong understanding of IT service management frameworks, such as ITIL, and experience implementing and managing IT service delivery processes and procedures.
You will also be expected to demonstrate strong analytical and problem-solving skills, with the ability to identify issues, analyze root causes, and implement effective solutions. You should be highly organized, detail-oriented, and capable of managing multiple priorities and projects simultaneously.
This role requires a proactive approach, with the ability to anticipate potential issues and take appropriate action to mitigate risks and ensure service continuity. You will be expected to provide regular updates and reports to senior management, highlighting key performance indicators, service improvements, and any issues or risks that may impact service delivery.
If you are passionate about delivering exceptional IT services, have a proven track record of success in IT service delivery management, and are looking for an exciting opportunity to make a significant impact within a growing organization, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Manage and oversee the delivery of IT services according to agreed SLAs.
- Coordinate with internal teams and external vendors to ensure seamless service delivery.
- Monitor and report on service performance, identifying areas for improvement.
- Develop and implement strategies to enhance service quality and efficiency.
- Manage budgets, resources, and schedules to ensure timely and cost-effective service delivery.
- Maintain strong relationships with stakeholders, including senior management and business units.
- Ensure compliance with IT service management frameworks and best practices.
- Proactively identify and mitigate risks to ensure service continuity.
Requirements
Text copied to clipboard!- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum 5 years of experience in IT service delivery management.
- Strong knowledge of ITIL framework and IT service management processes.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage multiple projects and priorities simultaneously.
- Strong analytical and problem-solving skills.
- Experience managing budgets and resources effectively.
- Ability to build and maintain strong relationships with stakeholders.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing IT service delivery teams?
- How do you ensure IT services meet agreed-upon SLAs?
- What strategies do you use to identify and implement service improvements?
- How do you handle conflicts or issues with stakeholders or vendors?
- Can you provide an example of a challenging service delivery issue you resolved successfully?
